Privacy Policy

1 . Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Address
  • Email address
  • Phone number
  • Emergency contact details

Pet Information

  • Pet name and breed
  • Medical history
  • Vaccination records
  • Behavioural details
  • Dietary requirements

Website & Technical Information

  • IP address
  • Browser type
  • Pages visited
  • Cookies (for analytics and user experience)

2 . How We Use Your Information

We use your data for:

  • Managing bookings and appointments
  • Providing pet-care services
  • Contacting you about your booking
  • Sending invoices, receipts, or updates
  • Ensuring your pet’s safety and wellbeing
  • Improving our website and customer service
  • Fulfilling legal obligations (e.g., vaccination records)

We do not sell your personal data to third parties.

3 . Lawful Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity (to provide the services you booked)
  • Legitimate interests (improving services, ensuring safety)
  • Legal obligation (record-keeping, pet health requirements)
  • Consent (for marketing communications, if opted in)

4 . Sharing Your Data

We may share your data with:

  • Veterinary professionals (if emergency treatment is required)
  • Payment processors
  • IT and website service providers
  • Legal authorities (when required by law)

All third parties must comply with UK GDPR requirements.

5 . How We Store & Protect Your Data

  • Data is stored on secure, encrypted systems.
  • Access is restricted to authorised staff only.
  • We regularly review our data protection measures.

6 . How Long We Keep Your Data

We keep your data only as long as necessary:

  • Booking records: up to 6 years
  • Pet health data: as long as you remain a client
  • Marketing data: until you unsubscribe

7 . Your Rights Under UK GDPR

You have the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to certain processing
  • Withdraw consent (for marketing)
  • Request data portability

To exercise your rights, email us at: info@ncbk.co.uk

8 . Cookies

Our website may use cookies for analytics and performance.
You can control cookie settings in your browser at any time.

9 . Contact Us

For questions about this policy or your data rights, contact us at:

Call us: +44 28 9082 5889
Email: info@ncbk.co.uk